常見問題

只需訂閱《蘋果動新聞》,你便可以盡覽《蘋果日報》網站及台灣《蘋果新聞網》旗下所有內容,緊貼社會脈搏,獲得最新資訊,用真相對抗不義。
1
電話號碼登入,透過手機App訂閱後,收不到任何電郵及不能收看,該怎麼辦?
如閣下用電話號碼登入,透過手機App訂閱後,收不到任何電郵及不能收看,可嘗試以下方法:

先於蘋果動新聞App的主頁點撃左上角三橫打開目錄,再點撃左下角的頭像進入會員中心, 再點撃「修改個人資料」,於「新增登入電郵」一欄 新增一個沒有登記過壹會員的電郵,再返回蘋果動新聞App的主頁點撃右上角「我要訂閱」,再點撃「復原你的訂閱」即可。
2
如何下載《蘋果動新聞》app?
請到App Store免費下載《蘋果動新聞》app。請留意你下載《蘋果動新聞》app的iPhone須使用iOS 11或以上版本的系統。想了解你裝置的iOS版本,打開「設定」,按「一般」,然後按「關於本機」,你便可在「軟件版本」一欄看到你的系統資料。
3
我可以在iPad訂閱《蘋果動新聞》嗎?
很抱歉,暫時只支援iPhone於《蘋果動新聞》app內購買訂閱計劃,iPad內訂閱快將推出。無論你在哪裡辦理訂閱手續,在《蘋果動新聞》各平台上都可以通行無阻。
4
使用《蘋果動新聞》app需要付費嗎?
《蘋果動新聞》app是免費下載的。成為壹會員後,你可以免費閱覽部份內容。若希望盡覽《蘋果動新聞》的所有內容,你必須成為升級壹會員,購買《蘋果動新聞》訂閱計劃。
5
如何閱覽《蘋果動新聞》app所有精采內容?
只要訂閱《蘋果動新聞》,成為升級壹會員,便可以盡覽《蘋果動新聞》所有內容。
請按以下步驟訂閱計劃:

未註冊會員:
  1. 打開《蘋果動新聞》app,按右上方的「我要訂閱」,在尚未成為會員一欄按「立即註冊」。你可以選擇以facebook或Google賬戶一按註冊,又或選用手機號碼或電郵及密碼註冊。閱讀3項條款及細則,點選相應選項後,按頁底的「新登記」。

  2. 填妥賬戶資料,按「建立個人資料」後,你的壹會員賬戶便成功設立,隨即可以選購適合你的訂閱計劃,進行付款。日後只要使用這個賬戶,便能盡覽《蘋果動新聞》及台灣《蘋果新聞網》所有內容。

已註冊但未升級壹會員:
  1. 打開《蘋果動新聞》app,按右上方的「我要訂閱」,然後以你的壹會員賬戶登入。

  2. 選購適合你的訂閱計劃,進行付款。

  3. 完成付款手續,便能盡覽《蘋果動新聞》及台灣《蘋果新聞網》所有內容。

日後只要使用這個升級壹會員賬戶,你除了可以閱覽《蘋果動新聞》app的所有內容,更能盡覽《蘋果日報》網站及旗下的專題網頁,包括:飲食男女、果燃台(果迷影片世界)和讀果(電子書專區)等,加上台灣《蘋果新聞網》內容,更歡迎參加特意為你準備的「Fan享會」,尊享內容及活動包羅萬有。
6
《蘋果動新聞》app提供哪類型的訂閱計劃?
我們暫時只提供預繳式月費訂閱計劃。
有關《蘋果動新聞》月費訂閱計劃,請參閱App Store。
請注意,以上訂閱計劃不設退款。
7
為甚麼我看到的訂閱價錢不是港幣?
若你登記成為壹會員時,並非身處香港,你的登記賬戶便會綁定為海外的「壹會員」戶口。另一個情況是,你身處的地區或電話設定的幣值不是港幣。
8
App Store 如何收取訂閱費用?
App Store會按時從你的Apple ID賬戶扣取費用,收費週期結束後會自動續訂,不予退款。費用會根據App Store的政策及你所訂閱的計劃來結算。

如果你有app內購買相關的問題,可以前往App Store查詢或回報問題。
App Store支援 : https://support.apple.com/zh-hk/HT202039
9
我在《蘋果動新聞》app內購買訂閱計劃,但為何仍然無法閱覽《蘋果動新聞》所有內容?
  1. 如你在app內已成功付款訂閱但未能使用服務,建議可於app內「我要訂閱」頁面,捲下至最底部,按「復原你的訂閱」再次連接app store以恢復服務。如app仍未能正常運作,會收到失敗訊息,屆時請聯絡本公司顧客服務部,否則則不用理會。

  2. 在背景程式中先關上《蘋果動新聞》app,重開再試(即kill app)。

  3. 確認你的登入賬戶是已繳費的賬戶。例如,如以手機號碼註冊及付費,只能用相同手機號碼登入;如以電郵地址註冊及付費,請使用相同電郵地址登入。

  4. 確認你已繳費的賬戶方法:在你電郵信箱中,搜尋「蘋果動新聞」,檢查接收過的電子賬單,在賬單中就可以找到你以哪個電郵/電話註冊及繳費。

  5. 以該賬戶重新登入。

若問題持續,請跳往問題25,或聯絡顧客服務部。
另外,因版權地區所限,《果燃台》部份內容只限香港及澳門地區播放。
10
如何查閱訂閱項目和賬單?
請到《蘋果日報》網站hk.appledaily.com,登入你的升級壹會員賬戶,按「賬戶頭像」進入壹會員中心,按「我的訂閱」可查閱你的訂閱項目,而按「我的賬單」便可找到賬單紀錄。
11
我可以更改賬戶的個人資料嗎?
可以,只需到《蘋果日報》網站hk.appledaily.com,登入你的壹會員賬戶,按「賬戶頭像」進入壹會員中心,按「修改個人資料」便可作更改。
12
訂閱後是否可以同時閱覽台灣《蘋果新聞網》?
只要訂閱《蘋果動新聞》,成為升級壹會員,你亦可同時盡覽台灣《蘋果新聞網》。打開《蘋果動新聞》app,在頁面的上方按「台蘋」,便會自行跳到台灣《蘋果新聞網》app(請先行下載台灣《蘋果新聞網》app),只要用相同方法登入,即可同時掌握台灣最新時局,守護台灣民主,港台命運共同睇。
13
訂閱計劃後能否同時閱覽《壹週刊》?
很抱歉,《蘋果動新聞》和《壹週刊》的訂閱計劃是獨立的。
14
我是現有「升級壹會員」,可以轉用app內付費嗎?
現有的「升級壹會員」並不能在《蘋果動新聞》app內增加、取消或更改訂閱計劃或訂閱方法。
15
如何更新我的訂閱內容?
無論你是否正在使用《蘋果動新聞》app,只要裝置連接網絡,內容都會自動更新。若果你想手動更新,只要把畫面向下拉再放開便可。
16
我可以自定《蘋果動新聞》app的介面嗎?
你可以依據個人興趣,自行設定內容的分類、自選內容和自訂排序。按右上方的「+」號圖示,你便可以新增內容類別並編輯排序。
17
如何改變《蘋果動新聞》app中的字型大小?
點擊左上方三條橫線的圖示,在彈出功能表的下方點擊齒輪圖示,按「行距及字型大小」,只要滑動圓形按鈕便可預覽及選擇文章顯示的模樣。
18
如何在《蘋果動新聞》app內搜尋內容?
點擊左上方三條橫線的圖示,在彈出的功能表下方點擊放大鏡圖示,在搜尋欄輸入關鍵字後,在鍵盤上按「搜尋」,搜尋結果便會出現。只要點擊有興趣的標題,便可閱讀相關內容。
19
如何收藏我喜歡的文章?
只要在《蘋果動新聞》app登入你的壹會員賬戶,你便可以收藏任何文章,方便隨時閱讀。
在你想收藏的文章中,點擊右上方三點的圖示,再按「收藏」。想取消收藏,只需在同一位置,按「取消收藏」。
當你想閱讀已收藏的文章,打開《蘋果動新聞》,點擊左上方三條橫線的圖示,在彈出功能表的下方點擊書簽圖示,便能找回你已收藏的文章。
為保障閣下私隱,你的收藏是根據手機進行紀錄,若在新手機登入,將不能回復收藏紀錄。
20
如何分享《蘋果動新聞》app內的文章?
只要在你想分享的文章中,點擊右上方三點的圖示,再按「分享」。你便可以選擇分享文章的途徑。
21
如何閱讀文章的留言?
只要拉到文章的底部,便會有「熱門評論」的欄目,點擊右方含數字的對話框圖示,頁面會跳到留言欄。
22
假如我的裝置沒有連接網絡或WiFi,我還可以使用《蘋果動新聞》app嗎?
很遺憾,若果你的裝置無法連接網絡或WiFi,便不能閱覽《蘋果動新聞》的內容。
23
如何開啟新聞消息通知?
新聞消息通知可以令你接收最重要和最新的資訊。點擊左上方三條橫線的圖示,在彈出功能表的下方點擊齒輪圖示,按「新聞消息通知」,再按「最新消息」的欄目,《蘋果動新聞》app的設定頁面便會自動打開,按「通知」,開啟「允許通知」。你亦可以在「新聞消息通知」的頁面開啟「靜音時段」,自選暫停接收通知的時段。
24
可以將《蘋果動新聞》app設定為「深色模式」嗎?
我們暫時並不支援這個設定,不過你可以在你的iOS裝置開啟「深色模式」。
  1. 打開「設定」

  2. 接「螢幕與亮度」

  3. 於「外觀」一欄點選「深色」
25
我透過《蘋果動新聞》app購買訂閱計劃,應該如何改變或取消?
你可隨時從以下途徑取消自動續訂功能,你仍可繼續盡覽內容至訂閱完結。

App Store帳戶:
  1. 打開App Store

  2. 到「賬戶」

  3. 按「訂閱項目」

  4. 到所需的訂閱項目按「取消訂閱」

欲了解更多取消訂閱的方法,請從以下連結了解更多。
https://support.apple.com/zh-hk/HT202039

如你想更改訂閱計劃,請取消後重新訂閱。
請注意:刪除《蘋果動新聞》app 或登出會員,並不代表取消訂閱。
26
假若我對《蘋果動新聞》app有任何疑問或意見,應該怎樣做?

我們十分重視讀者寶貴的意見,若果閣下有任何問題,歡迎聯絡我們的顧客服務部。

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以上查詢途徑之服務時間均為:(香港時間)
星期一至五 上午10時至晚上7時
星期六 上午10時至下午2時
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非服務時間的查詢將於翌日回覆
 

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1
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For NEXT Member:
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You may login to your Subscriber account to view all content from Apple Daily App, the Apple Daily website and its other websites. Enjoy a multitude of premium content, including: Eat and Travel Weekly, Goodest Channel and Goodestzine (ebook) etc., plus Apple Daily (TW). You are also welcome to participate in Subscriber-only activities!
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If you have any questions about in-app purchases, you can go to the App Store to check or report the problem.
App Store support: https://support.apple.com/en-us/HT202039
9
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If the problem persists, go to Question 25, or, contact our Customer Service Department.
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11
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12
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For more ways to unsubscribe, please follow the link below to learn more.
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